Privacy Policy – How pkr360 Protects Your Data

1. Introduction

pkr360 takes the privacy of its users seriously. This Privacy Policy sets out in plain terms what personal data we collect from you when you use the pkr360 platform, why we collect it, how we use it, and what controls you have over your own information.

This policy covers all services accessible through pkr360 — including Sports Betting (Cricket, PSL, T20, Football, Esports), Casino, Live Casino, Slot Games, VIP programme, Promotions, Deposits and Withdrawals. When you create an account, make a deposit using JazzCash, Easypaisa, Raast or Bank Transfer, place a bet or interact with any part of the platform, this policy governs how your data is handled.

pkr360 acts as the data controller for the personal information you provide. This means we determine the purposes for which your data is collected and the manner in which it is processed. We are committed to handling your information responsibly and only using it in ways described in this policy.

If you have questions about this policy that are not answered here, contact the pkr360 support team through live chat on the platform or by email — details are in Section 13.

2. Data We Collect

pkr360 collects personal information in the following categories. We only collect what is necessary for the purposes described in this policy.

Registration Data

When you create a pkr360 account, we collect your full name, date of birth, phone number, email address and any other information required during the registration process. This information is used to set up your account, verify your identity and communicate with you about your account.

Identity Verification Data

If we require you to complete KYC (Know Your Customer) verification — which may happen before processing a withdrawal or as part of a routine compliance check — we may request copies of government-issued identification documents and proof of address. These documents are handled through secure verification processes and are not stored longer than necessary.

Transaction Data

We record details of all financial transactions on your account, including deposits, withdrawals, bets placed and winnings received. This includes payment method identifiers (such as your JazzCash or Easypaisa account reference), transaction amounts in PKR, timestamps and transaction status. Full payment card or account numbers are never stored by pkr360 directly.

Usage and Activity Data

We collect information about how you use the platform — including which games you play (Slots, Live Casino, Sports Betting), session lengths, betting history and promotional offers you interact with. This data helps us improve the platform and personalise your experience.

Device and Technical Data

When you access pkr360, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers and the pages you visit on the platform. This information is used for security monitoring, fraud prevention and platform performance optimisation.

Communications Data

If you contact pkr360 support through live chat or email, we retain records of those communications to help resolve queries, train support staff and maintain service quality.

3. How We Use Your Data

pkr360 uses the personal data we collect for the following purposes:

pkr360 does not use your personal data for automated decision-making that has a legal or significant effect on you without human review. If an account is flagged by automated systems, a member of the team reviews the case before any action is taken.

4. Payment Data

pkr360 processes all transactions in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer or a supported mobile wallet, the transaction is processed through the respective payment provider's own systems.

pkr360 receives transaction confirmation data — including the amount, timestamp, payment method identifier and transaction reference — but does not store your full bank account number, card number or JazzCash/Easypaisa PIN. This sensitive payment data remains within the payment provider's environment.

Third-Party Payment Processors

By making a payment on pkr360, you acknowledge that the relevant payment provider (JazzCash, Easypaisa, your bank, etc.) will also process your transaction data under their own privacy policies. pkr360 is not responsible for how payment processors handle data within their own systems.

pkr360 retains transaction records for as long as required to fulfil legal, compliance and dispute resolution obligations. The retention period for financial records is described in Section 7.

5. Sharing Your Data

pkr360 does not sell, rent or trade your personal information to any third party. Data is only shared in the following limited circumstances:

• Payment Processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners to the extent necessary to process your deposits and withdrawals.
• Identity Verification Providers: When KYC verification is required, identity documents may be processed by a specialist verification service acting on pkr360's behalf under strict data handling obligations.
• Technical Infrastructure Partners: Cloud hosting, platform infrastructure and security service providers may process data as part of delivering the platform. These providers are bound by data processing agreements.
• Legal and Regulatory Requirements: pkr360 may disclose personal data when required to do so by law, court order, or to protect the rights, property or safety of pkr360, its users or others.
• Business Transfers: In the event of a merger, acquisition or sale of assets, personal data held by pkr360 may be transferred as part of that transaction. Users will be notified before their data is transferred and subject to a materially different privacy policy.

In all cases where data is shared with third parties, pkr360 ensures that appropriate data protection obligations are in place and that third parties only use your data for the specific purpose for which it was shared.

6. Cookies

pkr360 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential Cookies: Required for core platform functionality — including keeping you logged in during a session and maintaining security. These cannot be disabled without breaking the platform.
• Performance Cookies: Collect anonymised data about how users navigate the platform. This helps us identify areas for improvement. No personally identifiable information is collected through these cookies.
• Preference Cookies: Remember your settings and preferences — such as your preferred language or display settings — so you do not have to reset them on every visit.
• Marketing Cookies: Used to deliver relevant promotional content to you, including information about Promotions, VIP offers and Cricket or PSL betting markets. These are only active where you have consented.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the pkr360 platform.

7. Data Retention

pkr360 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and compliance obligations.

• Account Data: Retained for the duration of your account and for a period after account closure to fulfil any outstanding legal, compliance or dispute obligations.
• Transaction Records: Financial transaction records are retained for a minimum period in line with standard accounting and anti-money-laundering requirements.
• KYC Documents: Identity verification documents are retained for as long as required by applicable compliance requirements and then securely deleted.
• Support Communications: Records of support interactions are retained for a reasonable period to assist with recurring queries and quality assurance, then deleted.
• Usage and Technical Data: Aggregated or anonymised usage analytics may be retained indefinitely for platform improvement purposes, but this data cannot be used to identify individual users.

When personal data is no longer required and there is no legal obligation to retain it, pkr360 securely deletes or anonymises it so it can no longer be associated with any individual.

8. Security Measures

pkr360 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

• All data transmitted between your device and the pkr360 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing — pkr360 staff cannot retrieve your password in plain text.
• Access to personal data within pkr360's systems is restricted to personnel who require it to perform their job functions.
• Payment data is processed through PCI-DSS compliant payment partners and is not stored in pkr360's core systems.
• Platform security is monitored continuously for unusual activity patterns that may indicate a breach or attack.
• Regular security reviews are conducted to assess and address potential vulnerabilities.

While pkr360 takes security seriously and applies appropriate safeguards, no system is entirely immune to risk. In the event of a data breach that affects your personal information, pkr360 will notify affected users in accordance with applicable obligations.

9. Your Rights

You have the following rights regarding your personal data held by pkr360. To exercise any of these rights, contact support through live chat or by emailing [email protected] (plain text only — see Section 13).

• Right of Access: You can request a copy of the personal data pkr360 holds about you, along with information about how it is used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. For basic account details, you can update these directly in your account settings.
• Right to Erasure: In certain circumstances, you can request that pkr360 delete your personal data. This right may be limited where we are required to retain data by law — for example, financial transaction records.
• Right to Restrict Processing: You can ask pkr360 to limit how your personal data is used in certain circumstances, for example while a dispute over its accuracy is being resolved.
• Right to Data Portability: You can request that pkr360 provide your personal data in a structured, machine-readable format so you can transfer it to another service where technically feasible.
• Right to Object: You can object to your data being used for marketing purposes at any time. See Section 11 for how to manage marketing preferences.

pkr360 will respond to data rights requests within a reasonable timeframe. Requests that are complex, voluminous or require verification may take longer. We will keep you informed of progress.

10. Minors

pkr360 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the pkr360 platform or submit any personal information to us.

If pkr360 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all data associated with it will be deleted, and any balance will be forfeited in line with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered on pkr360, contact our support team immediately so we can take action.

11. Marketing

With your consent, pkr360 may send you marketing communications about Promotions, bonus offers, VIP programme updates, Cricket and PSL betting markets, new game releases and other platform news. These may be delivered by email, SMS or in-platform notifications.

You can withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your pkr360 account settings.
• Clicking the unsubscribe link included in any marketing email.
• Contacting the pkr360 support team and requesting to be removed from marketing lists.

Opting out of marketing communications will not affect transactional communications — you will still receive notifications about your account, deposits, withdrawals, verification requests and important policy updates.

12. Policy Changes

pkr360 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable legal requirements. When this policy is updated, the revised version will be published on this page with an updated "Last updated" date.

For material changes — meaning changes that significantly affect how your personal data is used — pkr360 will provide clear advance notice through the platform or by email. If you do not agree with a material change, you are entitled to close your account and request deletion of your data before the change takes effect.

Continued use of the pkr360 platform after a policy update is published constitutes acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically, particularly before making deposits or sharing additional personal information.

13. Contact

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how pkr360 has handled your personal information, please get in touch with us.

The fastest way to reach pkr360 is through the live chat feature available on the platform. For written data requests, you can email us — our address is displayed below as plain text only:

[email protected]

When contacting us about a data request, please include your registered account details (name and phone number or email) so we can locate your record and verify your identity before responding. We aim to respond to all data-related requests within a reasonable timeframe.

For general questions about the platform, payments, bonuses or account settings, the FAQ page covers the most common topics and is a good first stop before contacting support.